Emotional labor - by Seth Godin

[Brigitte Martin]

Emotional labor

That's the labor most of us do now. The work of doing what we don't necessarily feel like doing, the work of being a professional, the work of engaging with others in a way that leads to the best long-term outcome.

The emotional labor of listening when we'd rather yell.

The emotional labor of working with someone instead of firing them.

The emotional labor of seeking out facts and insights that we don't (yet) agree with.

The emotional labor of being prepared.

Of course it's difficult. That's precisely why it's valuable. Sometimes, knowing that it's our job—the way we create value—helps us pause a second and decide to do the difficult work.

Almost no one gets hired to eat a slice of chocolate cake.

-----Seth Godin, May 18, 2017-----