Comments - A Liar And A Cheat and Why You Should Close Your Paypal Account - crafthaus2024-03-28T10:59:04Zhttps://crafthaus.ning.com/profiles/comment/feed?attachedTo=2104389%3ABlogPost%3A490509&xn_auth=noCarolina, dress size is an in…tag:crafthaus.ning.com,2014-08-20:2104389:Comment:4917232014-08-20T06:06:50.429ZThe Justified Sinnerhttps://crafthaus.ning.com/profile/TheJustifiedSinner
<p>Carolina, dress size is an interesting one! I hadn't thought on that. I am not put off at all and will continue to do international business. I don't get charged for receiving money but the buyer gets charged for sending it and on a $100 transaction, of which I have done more than a few, the charges would be about 25% of that, which makes it very expensive.</p>
<p>I don't like to specify that custom work is not returnable or refundable as customers often like - very reasonably - "tweaks" to…</p>
<p>Carolina, dress size is an interesting one! I hadn't thought on that. I am not put off at all and will continue to do international business. I don't get charged for receiving money but the buyer gets charged for sending it and on a $100 transaction, of which I have done more than a few, the charges would be about 25% of that, which makes it very expensive.</p>
<p>I don't like to specify that custom work is not returnable or refundable as customers often like - very reasonably - "tweaks" to work and I don't mind doing that. Mostly they are happy to pay for the shipping.</p>
<p>Linda, I do actually have a Ganoksin account but have not been on there for years! I will dig out the details and do that. Thank you.</p> Please send images of these b…tag:crafthaus.ning.com,2014-08-19:2104389:Comment:4917182014-08-19T23:51:14.908ZLinda Kaye-Moseshttps://crafthaus.ning.com/profile/LindaKayeMoses
<p>Please send images of these bracelets to the ganoksin.com forum, Orchid Forum, so that jewelers around the world will know about this scam by the customer and the difficulties you have experienced with paypal.</p>
<p>Please send images of these bracelets to the ganoksin.com forum, Orchid Forum, so that jewelers around the world will know about this scam by the customer and the difficulties you have experienced with paypal.</p> Ginny, many thanks. I can ass…tag:crafthaus.ning.com,2014-08-19:2104389:Comment:4913982014-08-19T18:50:52.190ZThe Justified Sinnerhttps://crafthaus.ning.com/profile/TheJustifiedSinner
<p>Ginny, many thanks. I can assure you that the post was wholly cathartic and I am already onto my future projects! I am not one to dwell on setbacks and the words of encouragement I have received from so many people have put the whole thing in perspective for me. I've done my bit, done what I can and it is "Onwards!" for me.</p>
<p>Victoria, I am interested to hear that PayPal have found in your favour in similar circumstances: they do get a very bad rap online but there seemed to me to be no…</p>
<p>Ginny, many thanks. I can assure you that the post was wholly cathartic and I am already onto my future projects! I am not one to dwell on setbacks and the words of encouragement I have received from so many people have put the whole thing in perspective for me. I've done my bit, done what I can and it is "Onwards!" for me.</p>
<p>Victoria, I am interested to hear that PayPal have found in your favour in similar circumstances: they do get a very bad rap online but there seemed to me to be no option at the time. In a sense, it is all my own fault for not selecting a more reliable method of payment. My very best customer does direct transfers to my bank for the work she buys from me and if there were to be any problems subsequent to that transaction, it would be an issue which would have to be sorted out wholly between ourselves.</p>
<p>As to lawyers, the main problem is that I am in the UK and sold under UK law, while she is in the US and bought under US law... where that leaves us, I do not know and I cannot really afford to lose any further money on speaking to a lawyer. Even an informal consulation would cost me about 1/6 of the money I have already lost. </p>
<p>I don't want to embark on any big campaign of negativity. I know that my social networks are behind me on this one!</p> How awful! I'm so sorry you w…tag:crafthaus.ning.com,2014-08-19:2104389:Comment:4916112014-08-19T18:26:18.388ZVictoria Lansfordhttps://crafthaus.ning.com/profile/VictoriaLansford
<p>How awful! I'm so sorry you went through all of that.</p>
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<p>From my own experiences and from what I've read of the legal agreements of PayPal, Square, Shopify, and others, the gateways are often not the final arbiters of these issues. The credit card companies are. (If PayPal is the payment method, not simply the website payment gateway, then they behave like the Visa or Mastercard would.)</p>
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<p>As long as credit card companies want to keep their customers happy (and they…</p>
<p>How awful! I'm so sorry you went through all of that.</p>
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<p>From my own experiences and from what I've read of the legal agreements of PayPal, Square, Shopify, and others, the gateways are often not the final arbiters of these issues. The credit card companies are. (If PayPal is the payment method, not simply the website payment gateway, then they behave like the Visa or Mastercard would.)</p>
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<p>As long as credit card companies want to keep their customers happy (and they have a lot of competition to do so), we will all face these risks no matter what type of gateway we use to accept the cards. What happened to you could happen again with any of the gateway options, shopping carts, or ecommerce options. Ultimately, the credit card companies get to decide.</p>
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<p>Although I've been fearful of PayPal's bad rep, they have decided in my favor both with me as a seller and a buyer. For the past 8 years I've had great experiences with them. I've given up on Square. Their card readers continually break, leaving me to key in credit card information in person at a significantly higher fee. Square has refused to refund the difference in manual and swiped entries even though their card readers are the problem.</p>
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<p>I'm not a lawyer, but having navigated similar issues, presenting proof of your photos and emails with the client to the credit card company should have gotten them off your back. Beyond that a letter from a lawyer outlining the scenario and the proof you have should also have gotten them off your back. Most states have organizations for artists to receive free legal help in these types of matters. Companies will often back down when threatened with the cost of litigation.</p>
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<p>Finally, shaming helps. You might put images of the cuffs with a watermark "Stolen" all over social media. If your network is big enough, at the very least it is possible to make the customer embarrassed to wear them.</p> Square seems to work for most…tag:crafthaus.ning.com,2014-08-19:2104389:Comment:4916102014-08-19T17:34:16.461ZThe Justified Sinnerhttps://crafthaus.ning.com/profile/TheJustifiedSinner
<p>Square seems to work for most people and I see that there are now similar services in the UK. These do not, however, allow the seller to take "card not present" transactions, which I would need to do for overseas orders.</p>
<p>I was so completely unsupported by PayPal - who were only interested in making sure that they got their money - that I will not trade with anyone who does not offer me a different option. E-junkie does have other options but I can't see how that can protect you beyond…</p>
<p>Square seems to work for most people and I see that there are now similar services in the UK. These do not, however, allow the seller to take "card not present" transactions, which I would need to do for overseas orders.</p>
<p>I was so completely unsupported by PayPal - who were only interested in making sure that they got their money - that I will not trade with anyone who does not offer me a different option. E-junkie does have other options but I can't see how that can protect you beyond what PayPal terms and conditions offer (precious little for the seller, I can assure you).</p>
<p>Thanks for your comments and support!</p> Oh Dear!! What a horrible exp…tag:crafthaus.ning.com,2014-08-19:2104389:Comment:4916082014-08-19T17:10:20.841ZAnn Davishttps://crafthaus.ning.com/profile/AnnDavis
<p>Oh Dear!! What a horrible experience!! Hmmm I do take paypal on my website, but I have an</p>
<p><a href="http://www.e-junkie.com/" target="_blank">http://www.e-junkie.com/</a> shopping cart for years, but I'm thinking that doesn't protect me. I've never had a problem with either, and I have a Square -no problems...but geezzzz I guess I'll have to get smart on this. Thanks so much for posting. I'll be looking for those bracelets too!</p>
<p>Oh Dear!! What a horrible experience!! Hmmm I do take paypal on my website, but I have an</p>
<p><a href="http://www.e-junkie.com/" target="_blank">http://www.e-junkie.com/</a> shopping cart for years, but I'm thinking that doesn't protect me. I've never had a problem with either, and I have a Square -no problems...but geezzzz I guess I'll have to get smart on this. Thanks so much for posting. I'll be looking for those bracelets too!</p> Sophia, Etsy is a slightly di…tag:crafthaus.ning.com,2014-08-13:2104389:Comment:4908952014-08-13T06:46:32.194ZThe Justified Sinnerhttps://crafthaus.ning.com/profile/TheJustifiedSinner
<p>Sophia, Etsy is a slightly different issue for me as they do have their own payments system (although their dispute resolution policies are laughable) and my main complaint is that my work doesn't fit in with the rest of the work on the site. I don't feel the site commands the respect I would like it to have. It was probably wrong of me to mention Etsy in the context above as I've been thinking about closing that account for some time now.</p>
<p>In terms of alternatives, I will not deal…</p>
<p>Sophia, Etsy is a slightly different issue for me as they do have their own payments system (although their dispute resolution policies are laughable) and my main complaint is that my work doesn't fit in with the rest of the work on the site. I don't feel the site commands the respect I would like it to have. It was probably wrong of me to mention Etsy in the context above as I've been thinking about closing that account for some time now.</p>
<p>In terms of alternatives, I will not deal with any company which offers to support PayPal in any form. They have blown it completely as far as I am concerned. Since posting this, however, I have now had so many options offered to me, including your most recent suggestion of 11Main.com, of which I had never previously heard. I will be making a further post with a review of the suggestions (WorldPay, NoChex, Square, BigCartel, plus the option of creating an e-commerce website myself).</p> So sorry you went through thi…tag:crafthaus.ning.com,2014-08-13:2104389:Comment:4910202014-08-13T00:27:50.828ZSophia Georgiopoulouhttps://crafthaus.ning.com/profile/SophiaGeorgiopoulou
<p>So sorry you went through this, Dauvit. It seems inevitable that we will all experience a case like yours in the long run. I have been struggling with a similar case and I have been having negative thoughts about Etsy and the way they do business, although they found in my favor. I have relocated my website and my $500 and above pieces to Shopify (it is not necessary that you use the PayPal option) and I have tentatively listed some items on a new platform called 11Main.com, recommended by…</p>
<p>So sorry you went through this, Dauvit. It seems inevitable that we will all experience a case like yours in the long run. I have been struggling with a similar case and I have been having negative thoughts about Etsy and the way they do business, although they found in my favor. I have relocated my website and my $500 and above pieces to Shopify (it is not necessary that you use the PayPal option) and I have tentatively listed some items on a new platform called 11Main.com, recommended by some IT friends. <br/><br/>Will keep a look out for those magnificent bracelets.</p> Kimberly, many thanks for you…tag:crafthaus.ning.com,2014-08-12:2104389:Comment:4909372014-08-12T19:43:31.115ZThe Justified Sinnerhttps://crafthaus.ning.com/profile/TheJustifiedSinner
<p>Kimberly, many thanks for your support. It only takes a moment on a search engine to find all manner of horror stories with people losing enormous amounts of money. It seems that PayPal NEVER find in favour of the seller, probably because it is easier and cheaper for them to run things this way. When you look at the small print - and, as ever, I didn't read it until too late - you realise that the odds are firmly stacked against the seller. It is almost impossible to win against them, even…</p>
<p>Kimberly, many thanks for your support. It only takes a moment on a search engine to find all manner of horror stories with people losing enormous amounts of money. It seems that PayPal NEVER find in favour of the seller, probably because it is easier and cheaper for them to run things this way. When you look at the small print - and, as ever, I didn't read it until too late - you realise that the odds are firmly stacked against the seller. It is almost impossible to win against them, even when the claim is so blatantly false. I would have thought that PayPal or the credit card company would have demanded photographic proof of the damage to the item but her word was sufficient. PayPal never even suggested to her that she contact me or the shipping agent or that she seek any number of other possible solutions to the issue: they jumped straight for the easiest one and the one which would make them the most money.</p>
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<p>Deborah - I will be making a post when I've found a valid alternative.</p> Good to know - thanks!tag:crafthaus.ning.com,2014-08-12:2104389:Comment:4907712014-08-12T19:34:35.536ZDeborrah Daherhttps://crafthaus.ning.com/profile/DeborrahDaher
<p>Good to know - thanks!</p>
<p>Good to know - thanks!</p>